Refund policy

Returns & Refunds Policy

At VCITIL, we are committed to providing high-quality pieces and ensuring our customers love their purchase. If something isn’t quite right, we’re here to help.

This Returns & Refunds Policy applies to all orders placed on www.vcitil.com.

Return Eligibility

We accept returns within 14 days of the delivery date.

To be eligible for a return, items must meet the following conditions:

  • Items must be returned within 14 days of delivery.
  • Items must be unused, unworn, unwashed, and in original condition.
  • All original tags must be attached and intact.
  • Items must be free from stains, makeup, deodorant, perfume, odors, or any signs of wear.
  • Swimwear and lingerie must have hygiene stickers intact.
  • Items marked as Final Sale are not eligible for return.
  • Accessories and earrings may not be eligible for return due to hygiene reasons.
  • Proof of purchase is required for all returns.

VCITIL reserves the right to refuse any return that does not meet these requirements. If a return is rejected, the item may be returned to the customer.

How To Request A Return

To initiate a return, please contact our customer support team at:

Email: info@vcitil.com

Please provide the following information:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for your return request.
  • Photos of the item if there is a quality issue.

Once your request is reviewed and approved, we will provide return instructions. Please do not send items back without prior authorization.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.
  • Original shipping fees are non-refundable.
  • Customers are responsible for purchasing and arranging the return shipping label.
  • We recommend using a tracked shipping method for all returns.
  • VCITIL is not responsible for return packages lost during transit.

Refunds

Once your returned item has been received and inspected, we will notify you regarding your refund status.

If your refund is approved:

  • Refunds will be issued to the original payment method.
  • Refund processing time is typically 20 business days after approval.
  • Your bank or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges are non-refundable unless the return is due to an error made by VCITIL.

Store Credit

Eligible returns may also be issued as store credit.

  • Store credit will be sent via email after the return has been processed.
  • Store credit may be used on future purchases at www.vcitil.com.

Sale Items & Final Sale Items

  • Sale items may be eligible for return according to our standard return requirements.
  • Items marked as Final Sale cannot be returned, refunded, or exchanged.

Exchanges

We accept exchanges for eligible items.

If you need a different size or style, please contact our customer support team before returning your item. Once approved, we will provide exchange instructions.

Faulty Or Incorrect Items

We sincerely apologize if you receive a faulty, damaged, or incorrect item.

Please contact us within 14 days of delivery with:

  • Your order number.
  • A description of the issue.
  • Clear photos of the item.

After reviewing your request, we may provide an appropriate solution, including:

  • A replacement item.
  • A refund.
  • A store credit.

If the issue is caused by our error, VCITIL will cover the applicable return shipping costs.

Return Process

To initiate a return:

  1. Contact our customer support team within the return period.
  2. Receive return approval and instructions.
  3. Ship your item back to the provided return address.
  4. Once received and inspected, your return will be processed.

Order Cancellation

Orders may be cancelled within 12 hours after being placed.

Orders that have already entered processing or have been shipped cannot be cancelled.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If a package is returned due to an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping costs required for reshipment may be the responsibility of the customer.

Lost Or Delayed Packages

If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier first.

If additional assistance is required, please contact us and we will work with the carrier to investigate the issue.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

VCITIL Customer Support
Email: info@vcitil.com
Website: www.vcitil.com

Business Hours:

Monday – Friday
9:00 AM – 6:00 PM (GMT)